Frequently asked questions

DELIVERY

We try our best to ship your orders as soon as possible. We opted to work with DPD Not because they are the cheapest, but because their service, the care and the flexibility are best in line with what we stand for.

For the deliveries you can opt for a regular delivery, a delivery at a collection point or simply picking everything up in the shop.

You can follow your shipment via a track & trace code.

If you need an order urgently then you can always pick it up free of charge at GIMBER during office hours, provided with prior notice by email (admin@gimber.be).

Do you have specific questions? Feel free to send us an email via admin@gimber.be.

 

RETURNS

As a buyer you can rely on the right of withdrawal within fourteen days after delivery of the product or upon signature of an agreement for the provision of services, without penalty and without stating reasons. This can be done by sending a written notice by email to hello@gimber.be.  If you wish to rely on the said right then the products must be returned to GIMBER at the Nachtegaalstraat 198 in (1501 Buizingen), Belgium, in their original condition and packaging at your own risk and expense. To guarantee a safe delivery of the package, we recommend using an insured courier service. Namely, the buyer is responsible for the return shipment.

 

The possibility of withdrawal is not applicable in case of delivery of goods that were manufactured specifically for the consumer or that are of a personal nature.  Return shipments cash on delivery are not accepted.  The repayment takes place to the account number specified by you after receipt and inspection of the return shipment.